AB Testing in Livesport

Case Study

AB Testing in Livesport

Optimising conversion through data-driven experimentation

CRO Specialist2024

Role

CRO Specialist

Timeline

1 Year 3 Months

Platform

Desktop / Mobile

Tools

FigmaFigma
OptimizelyOptimizely
GA4GA4

Overview

The Challenge

As a UX-focused CRO specialist at Livesport, I worked on a high-traffic sports product with millions of daily users across dozens of markets. My role sat at the intersection of data analysis, UX design, and experimentation — forming hypotheses with product managers and analysts, designing variants, and validating them through controlled A/B tests measured against clear business and guardrail metrics.

Case study detail

Research & Discovery

Key Findings

Finding 01

Small changes — rewording a CTA or repositioning a badge — often moved CTR more than full redesigns did

Finding 02

The vast majority of traffic came from mobile, so desktop-first assumptions consistently undermined test validity

Finding 03

Fake-door tests repeatedly saved development capacity by disproving demand for features that looked promising internally

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Design Process

How We Got There

01
Define
02
Research
03
Analyse
04
Design
05
Test & Iterate

Each experiment began with a hypothesis grounded in observed behaviour — a heatmap anomaly, drop-off in an affiliate funnel, a pattern in session recordings. I sketched multiple variants, from microcopy changes to component rearrangements, and narrowed to the strongest candidates. Before anything was built, every variant was tied to one primary metric and a set of guardrail metrics — typically CTR and FTD revenue.

Variants were designed in Figma and specified for engineering handoff. Post-launch, I monitored results until statistical significance — applying the p-value discipline I introduced to the team — and documented every outcome, positive or negative, in a shared learnings library. Failed experiments were treated as findings, not failures; they fed the next cycle of hypotheses.

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Final Design

The Solution

Final design
#1

Measurable CTR and FTD conversion uplifts on key monetised placements, validated through controlled experiments

#2

A team-wide research methodology built on Microsoft Clarity heatmaps and session recordings

#3

Proper statistical evaluation

p-values and significance thresholds — adopted as standard team practice

Takeaways

Reflection

On a mature, high-traffic product, small validated changes consistently outperform dramatic redesigns. The real craft is measurement discipline: one hypothesis, one primary metric, honest guardrails, and the patience to wait for significance. Some of the most valuable experiments were the ones that failed — a cheap fake-door test that kills a weak feature idea saves months of engineering.

Final design detail
NextE.ON Digital Ecosystem
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Daniel Gratza

Let’s make something great.

Prague-based UX designer

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